Cancellation & No-Show Policy

Drop-In & Class Packs

You can reschedule your class up to 6 hours before the start time.

No-shows or cancellations made within 6 hours are non-refundable and will count as used.

Memberships

You will receive one grace exemption per month for a late cancel or no-show.

After that, a £10 fee applies for any cancellation made within 6 hours of class or missed session.

Events

Please check the event T&Cs when booking, as policies may vary.

Some events or memberships may have specific cancellation windows, always check when booking.

If you’re ever unsure or need support, reach out, we’re happy to help.

Waitlist — How It Works

• If you’re next on the waitlist and a space becomes available 6 hours or more before class, you’ll be automatically added and receive an email confirmation.

• If a space opens less than 6 hours before class, everyone on the waitlist will get an email at the same time — first come, first served!

• We are working on improving how we notify you of spaces — so please enable push notifications in the App:

  Go to your account → Communication Settings → toggle ‘All notifications’ to ON.

  Once enough people have notifications enabled, we’ll test this feature so you never miss a spot.